Our Services
Project Management
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Planning, timeline, and budget
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Action item coordination and follow up
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KPIs and milestones tracking
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Cross-department coordination
Executive Strategy
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Strategic planning
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Financial modeling
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Operational restructuring
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Change management
Talent Development
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Team design, training, and staff readiness
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Recruiting, interviewing, and onboarding
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Executive and leadership coaching
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Supportive technology implementation
Human Centered Design
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Client and staff experience
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Workflows optimization and SOP development
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User research and data analysis
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Workshop facilitation
Who We Serve
Nonprofits
B Corporations
Community Orgs
Case Studies
Tech Empowerment Campaign
Client Sonoma CAN / Industry Nonprofit /
Project Category Talent Development
We led Sonoma CAN through a full digital transformation initiative that modernized systems, improved cross-department communication, and strengthened long-term staff capacity across a 200+ employee nonprofit.
Headquarters
Move
Client Sonoma CAN / Industry Nonprofit /
Project Category Project Management
We guided Sonoma CAN through a headquarters relocation during a major operational transition, coordinating space planning, staff input, logistical execution, and the design of a modern hybrid work environment that improved collaboration.
Sebastopol Revitalization Project
Client City of Sebastopol / Industry Community / Project Category Project Management
We led a cross-sector revitalization effort during the pandemic, coordinating local businesses to stabilize the economy, strengthen community resilience, and deliver data-driven strategies that increased business engagement and supported rapid recovery.
About Us
Critical Success Consulting operates with one primary assumption: It is both possible and imperative that systems are simultaneously designed for effectiveness and enjoyment.
The term “critical success” hails from the act of rolling the highest possible number on a die in cooperative tabletop games. When one rolls a critical success, the outcome is not just better than expected, but more fun and creates long lasting memories as everyone around the table rejoices.
Our Mission is to help organizations achieve a “critical success” - the moment where everything comes together with clarity, collaboration, and forward momentum. It’s when the outcome exceeds expectations. It’s when the joy in productivity is its own intrinsic reward. It’s when the teams feel empowered, aligned, and capable of meaningful growth.
Johnny Nolen
Dynamic and results-driven C-Level professional with 21 years of leadership and startup experience across various private and non-profit sectors. Skilled in executive leadership, change management, financial strategy, operational design, and HR/staff development. Committed to cultivating inclusive, high-performing workplace cultures.
Skills: Operational Design, Systems Scaling, Organizational Restructuring, Change Management, Strategic Planning, Staff Development, Financial Modeling, Workflow Management, Cross-team Alignment.
Roberto Faller, PhD
User Experience Researcher with 10 years of experience managing teams and applying mixed-methods to inform design and strategy for products and services. Skilled at translating user data into actionable insights that enhance engagement and streamline workflows. Committed to leveraging technology for meaningful experiences.
Skills: UX Research, Mixed-Methods, Human-centered Design, Research Planning, Participant Recruitment, Facilitation, Execution, Data Analysis, Project Management, Storytelling, Change Management, Agile.
Boo, Aloy, Loki
All three have six years of experience in human management, expertly motivating their subordinates to maintain the high standards required for their continued comfort. They are highly skilled in strategic cuddle deployment, scheduled meal disruptions, loud conversations, and tactical desk interference to optimize human productivity.
Skills: Human Management, 5 a.m. Wake-Up Alerts, Precision Cuddling, Advanced Napping, Persistent Snacking, Sunbeam Optimization, Extreme Cuteness, Board Game Interference, Toy Tail Pursuit.
Ready to unlock your team's potential?